Legal & Licensing

SilverFern Sports is dedicated to providing a secure, regulated, and transparent betting environment. We operate under strict regulatory oversight to ensure the highest standards of integrity and consumer protection in New Zealand.

1. Regulatory Framework & Compliance

SilverFern Sports operates in strict accordance with the Gambling Act 2003. Our platform is designed to meet the compliance standards set forth by the New Zealand Department of Internal Affairs (DIA). We are committed to preventing gambling harm and ensuring that our services are used responsibly.

Our operations are subject to ongoing monitoring to ensure compliance with:

• The Gambling Act 2003
• The Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act)
• The Privacy Act 2020
• Consumer Guarantees Act 1993

2. Licensing Information

SilverFern Sports is authorized to provide remote interactive gambling services to residents of New Zealand. We hold the necessary approvals to offer fixed-odds sports betting.

(Note: As this is a fictional demonstration site, specific license numbers are omitted. In a live environment, the license number and issuing authority would appear here.)

3. Anti-Money Laundering (AML) Protocols

In compliance with the AML/CFT Act 2009, SilverFern Sports has implemented robust systems to detect and prevent financial crime. Our obligations include:

• Customer Due Diligence (CDD): Verifying the identity of all customers before allowing withdrawals or significant deposits.
• Transaction Monitoring: automated systems analyze betting patterns and financial transactions for suspicious activity.
• Reporting: We are legally required to report suspicious transactions to the New Zealand Police Financial Intelligence Unit (FIU).
• Source of Funds: We reserve the right to request proof of source of funds for high-volume players to ensure money is legitimate.

4. Fairness & System Integrity

We guarantee fair play. Our betting platform and random number generators (RNG) (where applicable) are subject to independent testing and certification by accredited third-party testing agencies.

We work with the New Zealand Racing Integrity Board (NZRIB) to ensure that sports integrity is maintained. We monitor for irregular betting patterns that may indicate match-fixing and share intelligence with relevant sports governing bodies.

5. Dispute Resolution

If you have a dispute regarding a bet settlement or account issue, please follow our three-step process:

1. Contact Support: Email [email protected] with your Ticket ID and details. We aim to resolve 90% of issues within 48 hours.
2. Internal Review: If you are dissatisfied with the initial outcome, you may request an escalation to our Senior Management Compliance Team.
3. External Adjudication: If a resolution cannot be reached, you have the right to refer the dispute to an independent Alternative Dispute Resolution (ADR) service recognized in New Zealand.

6. Age Verification

It is an offence for anyone under the age of 18 to gamble. We employ electronic verification checks (Electronic Identity Verification) upon registration. If we cannot automatically verify your age, your account will be suspended until manual ID documents (Passport, Driver Licence) are provided and approved.